VPAT - Online Screen Recorder Accessibility Conformance Report

wcag edition (based on vpat® version 2 5) name of product screenpal online screen recorder ( https //screen recorder com/ https //screen recorder com/ ) report date october 4th, 2025 product description screenpal online screen recorder tool allows anyone to quickly and easily record their screen, camera, and microphone in a simple web page contact information support\@screenpal com evaluation methods used accessibility testing as per wcag 2 2 aa guidelines the evaluation was performed using the below tools/ tests screen readers nvda on win11/ chrome wave automated tool color contrast testing using color contrast analyzer browser zoom keyboard only text spacing testing using bookmarklets applicable standards/guidelines this report covers the degree of conformance for the following accessibility standards/guidelines standard/guideline included in report web content accessibility guidelines 2 1 level a (yes) level aa (yes) level aaa (no) en 301 549 accessibility requirements for ict products and services v3 1 1 (2019 11) and en 301 549 accessibility requirements for ict products and services v3 2 1 (2021 03) (yes) terms the terms used in the conformance level information are defined as follows supports the functionality of the product has at least one method that meets the criterion without known defects or meets with equivalent facilitation partially supports some functionality of the product does not meet the criterion does not support the majority of product functionality does not meet the criterion supports the criterion is not relevant to the product not evaluated the product has not been evaluated against the criterion wcag 2 x report tables 1 and 2 document conformance with en 301 549 clause 9 web clauses 10 1 10 4 of clause 10 non web documents clauses 11 1 11 4 and 11 8 2 of clause 11 software clauses 12 1 2 and 12 2 4 of clause 12 documentation and support services note when reporting on conformance with the wcag 2 x success criteria, they are scoped for full pages, complete processes, and accessibility supported ways of using technology as documented in the wcag 2 1 conformance requirements table 1 success criteria, level a criteria conformance level remarks and explanations 1 1 1 non text content (level a) also applies to en 301 549 criteria 9 1 1 1 (web) 10 1 1 1 (non web document) 11 1 1 1 1 (open functionality software) 11 1 1 1 2 (closed functionality software) 11 8 2 (authoring tool) 12 1 2 (product docs) 12 2 4 (support docs) partially supports images on the website mostly contain relevant alternative text exceptions include the screen reader announces the insufficient alternative text for the website logo on the ‘home’ page the screen reader announces the alternative text for the decorative icon on the ‘home’ page 1 2 1 audio only and video only (prerecorded) (level a) also applies to en 301 549 criteria 9 1 2 1 (web) 10 1 2 1 (non web document) 11 1 2 1 1 (open functionality software) 11 1 2 1 2 1 and 11 1 2 1 2 2 (closed software) 11 8 2 (authoring tool) 12 1 2 (product docs) 12 2 4 (support docs) supports no audio only or video only content is present on the website 1 2 2 captions (prerecorded) (level a) also applies to en 301 549 criteria 9 1 2 2 (web) 10 1 2 2 (non web document) 11 1 2 2 (open functionality software) 11 1 2 2 (closed software) 11 8 2 (authoring tool) 12 1 2 (product docs) 12 2 4 (support docs) supports no pre recorded multimedia is present on the website 1 2 3 audio description or media alternative (prerecorded) (level a) also applies to en 301 549 criteria 9 1 2 3 (web) 10 1 2 3 (non web document) 11 1 2 3 1 (open functionality software) 11 1 2 3 2 (closed software) 11 8 2 (authoring tool) 12 1 2 (product docs) 12 2 4 (support docs) supports no pre recorded multimedia is present on the website 1 3 1 info and relationships (level a) also applies to en 301 549 criteria 9 1 3 1 (web) 10 1 3 1 (non web document) 11 1 3 1 1 (open functionality software) 11 1 3 1 2 (closed software) 11 8 2 (authoring tool) 12 1 2 (product docs) 12 2 4 (support docs) partially supports the website mostly has consistent headers and global table structures to establish clear information and relationships within the website screen readers properly identify most of the information available on the website visually impaired users are easily able to perceive the relationship between a particular element and its role exceptions include the screen reader doesn't announce the list for navigation links on the ‘home’ page no landmarks announced on the ‘home’ page incorrect heading level announced for headings on the ‘home’ page 1 3 2 meaningful sequence (level a) also applies to en 301 549 criteria 9 1 3 2 (web) 10 1 3 2 (non web document) 11 1 3 2 1 (open functionality software) 11 1 3 2 2 (closed software) 11 8 2 (authoring tool) 12 1 2 (product docs) 12 2 4 (support docs) supports the sequence of the content present on the website is meaningful and appropriate, and does not affect the meaning of the provided content 1 3 3 sensory characteristics (level a) also applies to en 301 549 criteria 9 1 3 3 (web) 10 1 3 3 (non web document) 11 1 3 3 (open functionality software) 11 1 3 3 (closed software) 11 8 2 (authoring tool) 12 1 2 (product docs) 12 2 4 (support docs) supports the information present on the website is not based on sensory characteristics such as shape, size, location, sound, etc 1 4 1 use of color (level a) also applies to en 301 549 criteria 9 1 4 1 (web) 10 1 4 1 (non web document) 11 1 4 1 (open functionality software) 11 1 4 1 (closed software) 11 8 2 (authoring tool) 12 1 2 (product docs) 12 2 4 (support docs) partially supports mostly, color is not used as the only visual means of conveying information, indicating an action, prompting a response, or distinguishing a visual element exceptions include there is no textual information available to identify the ‘draw’ colors on the ‘home’ page 1 4 2 audio control (level a) also applies to en 301 549 criteria 9 1 4 2 (web) 10 1 4 2 (non web document) 11 1 4 2 (open functionality software) 11 1 4 2 (closed software) 11 8 2 (authoring tool) 12 1 2 (product docs) 12 2 4 (support docs) supports no audio content is present on the website that plays automatically for more than 3 seconds 2 1 1 keyboard (level a) also applies to en 301 549 criteria 9 2 1 1 (web) 10 2 1 1 (non web document) 11 2 1 1 1 (open functionality software) 11 2 1 1 2 (closed software) 11 8 2 (authoring tool) 12 1 2 (product docs) 12 2 4 (support docs) supports the website supports standard keyboard navigation and input functions (including swiping to move between input fields and pressing \[double tap] to make selections) 2 1 2 no keyboard trap (level a) also applies to en 301 549 criteria 9 2 1 2 (web) 10 2 1 2 (non web document) 11 2 1 2 (open functionality software) 11 2 1 2 (closed software) 11 8 2 (authoring tool) 12 1 2 (product docs) 12 2 4 (support docs) supports keyboard focus is moving sequentially throughout the website without the focus getting trapped in any section, and it is convenient to access the functionality 2 1 4 character key shortcuts (level a 2 1 only) also applies to en 301 549 criteria 9 2 1 4 (web) 10 2 1 4 (non web document) 11 2 1 4 1 (open functionality software) 11 2 1 4 2 (closed software) 11 8 2 (authoring tool) 12 1 2 (product docs) 12 2 4 (support docs) supports no functionalities are dependent on or controlled by character key shortcuts 2 2 1 timing adjustable (level a) also applies to en 301 549 criteria 9 2 2 1 (web) 10 2 2 1 (non web document) 11 2 2 1 (open functionality software) 11 2 2 1 (closed software) 11 8 2 (authoring tool) 12 1 2 (product docs) 12 2 4 (support docs) supports there is no such activity present on the website where time needs to be adjusted or extended 2 2 2 pause, stop, hide (level a) also applies to en 301 549 criteria 9 2 2 2 (web) 10 2 2 2 (non web document) 11 2 2 2 (open functionality software) 11 2 2 2 (closed software) 11 8 2 (authoring tool) 12 1 2 (product docs) 12 2 4 (support docs) supports the success criterion is not applicable 2 3 1 three flashes or below threshold (level a) also applies to en 301 549 criteria 9 2 3 1 (web) 10 2 3 1 (non web document) 11 2 3 1 (open functionality software) 11 2 3 1(closed software) 11 8 2 (authoring tool) 12 1 2 (product docs) 12 2 4 (support docs) supports there is no flashing content present on the website 2 4 1 bypass blocks (level a) also applies to en 301 549 criteria 9 2 4 1 (web) 10 2 4 1 (non web document) – does not apply 11 2 4 1 (open functionality software) – does not apply 11 2 4 1 (closed software) – does not apply 11 8 2 (authoring tool) 12 1 2 (product docs) 12 2 4 (support docs) partially supports a bypass mechanism for skipping to the main content is implemented on most pages of the website exceptions include there is no mechanism available to bypass the repeated content, like the header on the ‘home’ page 2 4 2 page titled (level a) also applies to en 301 549 criteria 9 2 4 2 (web) 10 2 4 2 (non web document) 11 2 4 2 (open functionality software) does not apply 11 2 4 2 (closed software) – does not apply 11 8 2 (authoring tool) 12 1 2 (product docs) 12 2 4 (support docs) partially supports descriptive and correct page titles are mostly present throughout the website exceptions include the screen reader announces an insufficient page title as 'online screen recorder', without including the website name for the ‘home’ page 2 4 3 focus order (level a) also applies to en 301 549 criteria 9 2 4 3 (web) 10 2 4 3 (non web document) 11 2 4 3 (open functionality software) 11 2 4 3 (closed software) 11 8 2 (authoring tool) 12 1 2 (product docs) 12 2 4 (support docs) partially supports the focus mostly moves in a correct sequence order on the website, from left to right and top to bottom exceptions include focus doesn't directly move to the 'click and drag to zoom' overlay on the ‘start recorder’ screen all the 'draw color' radio buttons receive tab focus on the ‘start recorder’ screen when the focus is moving to the 'volume' slider, it is not visible on the keyboard focus on the ‘start recorder’ screen 2 4 4 link purpose (in context) (level a) also applies to en 301 549 criteria 9 2 4 4 (web) 10 2 4 4 (non web document) 11 2 4 4 (open functionality software) 11 2 4 4 (closed software) 11 8 2 (authoring tool) 12 1 2 (product docs) 12 2 4 (support docs) partially supports most of the links are provided with appropriate link text, and the user would be able to understand the purpose of the link from its link text exceptions include the screen reader doesn't announce the label for the links on the ‘start recorder’ screen 2 5 1 pointer gestures (level a 2 1 only) also applies to en 301 549 criteria 9 2 5 1 (web) 10 2 5 1 (non web document) 11 2 5 1 (open functionality software) 11 2 5 1 (closed software) 11 8 2 (authoring tool) 12 1 2 (product docs) 12 2 4 (support docs) supports there are no path based gesture functionalities present on the website 2 5 2 pointer cancellation (level a 2 1 only) also applies to en 301 549 criteria 9 2 5 2 (web) 10 2 5 2 (non web document) 11 2 5 2 (open functionality software) 11 2 5 2 (closed software) 11 8 2 (authoring tool) 12 1 2 (product docs) 12 2 4 (support docs) supports no down event of the pointer is used in the website to execute any part of the action 2 5 3 label in name (level a 2 1 only) also applies to en 301 549 criteria 9 2 5 3 (web) 10 2 5 3 (non web document) 11 2 5 3 (open functionality software) 11 2 5 3 (closed software) 11 8 2 (authoring tool) 12 1 2 (product docs) 12 2 4 (support docs) supports all the labels on the website include text, and the same text is defined in the code as well to assist speech recognition technologies 2 5 4 motion actuation (level a 2 1 only) also applies to en 301 549 criteria 9 2 5 4 (web) 10 2 5 4 (non web document) 11 2 5 4 (open functionality software) 11 2 5 4 (closed software 11 8 2 (authoring tool) 12 1 2 (product docs) 12 2 4 (support docs) supports no functionality is present on the website that is operable only by device motion 3 1 1 language of page (level a) also applies to en 301 549 criteria 9 3 1 1 (web) 10 3 1 1 (non web document) 11 3 1 1 1 (open functionality software) 11 3 1 1 2 (closed software) 11 8 2 (authoring tool) 12 1 2 (product docs) 12 2 4 (support docs) supports the language attribute is correctly defined for the web pages 3 2 1 on focus (level a) also applies to en 301 549 criteria 9 3 2 1 (web) 10 3 2 1 (non web document) 11 3 2 1 (open functionality software) 11 3 2 1 (closed software) 11 8 2 (authoring tool) 12 1 2 (product docs) 12 2 4 (support docs) supports no interactive element is triggered automatically on receiving the focus 3 2 2 on input (level a) also applies to en 301 549 criteria 9 3 2 2 (web) 10 3 2 2 (non web document) 11 3 2 2 (open functionality software) 11 3 2 2 (closed software) 11 8 2 (authoring tool) 12 1 2 (product docs) 12 2 4 (support docs) supports change of context does not happen when the user changes the setting of any input controls 3 3 1 error identification (level a) also applies to en 301 549 criteria 9 3 3 1 (web) 10 3 3 1 (non web document) 11 3 3 1 1 (open functionality software) 11 3 3 1 2 (closed software) 11 8 2 (authoring tool) 12 1 2 (product docs) 12 2 4 (support docs) supports the success criterion is not applicable 3 3 2 labels or instructions (level a) also applies to en 301 549 criteria 9 3 3 2 (web) 10 3 3 2 (non web document) 11 3 3 2 (open functionality software) 11 3 3 2 (closed software) 11 8 2 (authoring tool) 12 1 2 (product docs) 12 2 4 (support docs) supports the website provides support for motor impaired and cognitive users as the labels and instructions are provided for the form fields, which are clearly visible and readable to such users 4 1 1 parsing (level a) also applies to wcag 2 0 and 2 1 – always answer ‘supports’ en 301 549 criteria 9 4 1 1 (web) 10 4 1 1 (non web document) 11 4 1 1 1 (open functionality software) 11 4 1 1 2 (closed software) – does not apply 11 8 2 (authoring tool) 12 1 2 (product docs) 12 2 4 (support docs) supports for wcag 2 0, 2 1, and the en 301 549, the september 2023 errata update indicates this criterion is always supported see the wcag 2 0 editorial errata and the wcag 2 1 editorial errata 4 1 2 name, role, value (level a) also applies to en 301 549 criteria 9 4 1 2 (web) 10 4 1 2 (non web document) 11 4 1 2 1 (open functionality software) 11 4 1 2 2 (closed software) – does not apply 11 8 2 (authoring tool) 12 1 2 (product docs) 12 2 4 (support docs) partially supports most of the website elements have a proper label associated with their role, and the screen reader recognizes them correctly with updated values as well exceptions include the screen reader announces the incorrect label as 'agreetos' and role as 'link' for the close button on the ‘home’ page the screen reader doesn't announce the label for the buttons like ‘record as 'start/stop recording’ on the ‘start recorder’ screen the screen reader doesn't announce the label for the radio button, such as 'black color' on the ‘start recorder’ screen table 2 success criteria, level aa notes criteria conformance level remarks and explanations 1 2 4 captions (live) (level aa) also applies to en 301 549 criteria 9 1 2 4 (web) 10 1 2 4 (non web document) 11 1 2 4 (open functionality software) 11 1 2 4 (closed software) 11 8 2 (authoring tool) 12 1 2 (product docs) 12 2 4 (support docs) supports no live multimedia content is present on the website 1 2 5 audio description (prerecorded) (level aa) also applies to en 301 549 criteria 9 1 2 5 (web) 10 1 2 5 (non web document) 11 1 2 5 (open functionality software) 11 1 2 5 (closed software) 11 8 2 (authoring tool) 12 1 2 (product docs) 12 2 4 (support docs) supports no pre recorded multimedia is present on the website 1 3 4 orientation (level aa 2 1 only) also applies to en 301 549 criteria 9 1 3 4 (web) 10 1 3 4 (non web document) 11 1 3 4 (open functionality software) 11 1 3 4 (closed software) 11 8 2 (authoring tool) 12 1 2 (product docs) 12 2 4 (support docs) supports the success criterion is not applicable 1 3 5 identify input purpose (level aa 2 1 only) also applies to en 301 549 criteria 9 1 3 5 (web) 10 1 3 5 (non web document) 11 1 3 5 (open functionality software) 11 1 3 5 (closed software) 11 8 2 (authoring tool) 12 1 2 (product docs) 12 2 4 (support docs) supports the success criterion is not applicable 1 4 3 contrast (minimum) (level aa) also applies to en 301 549 criteria 9 1 4 3 (web) 10 1 4 3 (non web document) 11 1 4 3 (open functionality software) 11 1 4 3 (closed software) 11 8 2 (authoring tool) 12 1 2 (product docs) 12 2 4 (support docs) partially supports the website mostly adheres to minimum contrast standards exceptions include text such as 'pricing' fails the color contrast ratio on the hover state on the ‘home’ page text such as 'supported browsers google chrome, edge, firefox' fails the color contrast ratio on the ‘home’ page text such as 'capture your browser tab' fails the color contrast ratio on the ‘home’ page text such as 'mute' fails the color contrast ratio in the selected state on the ‘start recorder’ screen 1 4 4 resize text (level aa) also applies to en 301 549 criteria 9 1 4 4 (web) 10 1 4 4 (non web document) 11 1 4 4 1 (open functionality software) 11 1 4 4 2 (closed software) 11 8 2 (authoring tool) 12 1 2 (product docs) 12 2 4 (support docs) partially supports when the browser is zoomed up to 200%, almost no loss of content or functionality is observed exceptions include header elements disappear at 200% zoom on the ‘home’ page the elements, such as 'cancel', misalign when zooming the browser up to 200% on the ‘start recorder’ page 1 4 5 images of text (level aa) also applies to en 301 549 criteria 9 1 4 5 (web) 10 1 4 5 (non web document) 11 1 4 5 1 (open functionality software) 11 1 4 5 2 (closed software) – does not apply 11 8 2 (authoring tool) 12 1 2 (product docs) 12 2 4 (support docs) supports all the information is conveyed to the user via text (instead of an image of text) 1 4 10 reflow (level aa 2 1 only) also applies to en 301 549 criteria 9 1 4 10 (web) 10 1 4 10 (non web document) 11 1 4 10 1 (open functionality software) 11 1 4 10 2 (closed software) 11 8 2 (authoring tool) 12 1 2 (product docs) 12 2 4 (support docs) partially supports at a zoom of 400%, the horizontal scroll bar does not appear for most of the pages, and most of the content is displayed without loss of content and functionality exceptions include header elements disappear on a viewport of 320px x 256px on the ‘home’ page elements like 'cancel' misalign at 400% zoom on the ‘start recorder’ screen 1 4 11 non text contrast (level aa 2 1 only) also applies to en 301 549 criteria 9 1 4 11 (web) 10 1 4 11 (non web document) 11 1 4 11 (open functionality software) 11 1 4 11 (closed software) 11 8 2 (authoring tool) 12 1 2 (product docs) 12 2 4 (support docs) partially supports the website user interface components mostly have a contrast ratio of at least 3 1 against adjacent color(s) exceptions include the focus outline fails the color contrast ratio on the ‘home’ page the focus outline of the 'download screenpal' link fails the color contrast ratio on the ‘home’ page the focus outline of the 'download for free' link fails the color contrast ratio on the ‘start recorder’ screen 1 4 12 text spacing (level aa 2 1 only) also applies to en 301 549 criteria 9 1 4 12 (web) 10 1 4 12 (non web document) 11 1 4 12 (open functionality software) 11 1 4 12 (closed software) 11 8 2 (authoring tool) 12 1 2 (product docs) 12 2 4 (support docs) supports all the content of the website is compliant with wcag text spacing requirements 1 4 13 content on hover or focus (level aa 2 1 only) also applies to en 301 549 criteria 9 1 4 13 (web) 10 1 4 13 (non web document) 11 1 4 13 (open functionality software) 11 1 4 13 (closed software) 11 8 2 (authoring tool) 12 1 2 (product docs) 12 2 4 (support docs) supports the success criterion is not applicable 2 4 5 multiple ways (level aa) also applies to en 301 549 criteria 9 2 4 5 (web) 10 2 4 5 (non web document) – does not apply 11 2 4 5 (open functionality software) – does not apply 11 2 4 5 (closed software) – does not apply 11 8 2 (authoring tool) 12 1 2 (product docs) 12 2 4 (support docs) partially supports multiple navigation ways are not provided for most of the pages on the website exceptions include multiple navigation ways are not provided to access information 2 4 6 headings and labels (level aa) also applies to en 301 549 criteria 9 2 4 6 (web) 10 2 4 6 (non web document) 11 2 4 6 (open functionality software) 11 2 4 6 (closed software) 11 8 2 (authoring tool) 12 1 2 (product docs) 12 2 4 (support docs) supports all the headings and labels on the website provide sufficient detail of the content they are describing 2 4 7 focus visible (level aa) also applies to en 301 549 criteria 9 2 4 7 (web) 10 2 4 7 (non web document) 11 2 4 7 (open functionality software) 11 2 4 7 (closed software) 11 8 2 (authoring tool) 12 1 2 (product docs) 12 2 4 (support docs) partially supports most elements present on the website have focus visibility exceptions include the focus indicator is not clearly visible on the ‘home’ page the focus indicator is not visible on several elements 3 1 2 language of parts (level aa) also applies to en 301 549 criteria 9 3 1 2 (web) 10 3 1 2 (non web document) 11 3 1 2 (open functionality software) – does not apply 11 3 1 2 (closed software) – does not apply 11 8 2 (authoring tool) 12 1 2 (product docs) 12 2 4 (support docs) supports english is the primary and only language of the website there are no phrases or sentences written in any other language that need to be defined separately 3 2 3 consistent navigation (level aa) also applies to en 301 549 criteria 9 3 2 3 (web) 10 3 2 3 (non web document) – does not apply 11 3 2 3 (open functionality software) – does not apply 11 3 2 3 (closed software) – does not apply 11 8 2 (authoring tool) 12 1 2 (product docs) 12 2 4 (support docs) supports the success criterion is not applicable 3 2 4 consistent identification (level aa) also applies to en 301 549 criteria 9 3 2 4 (web) 10 3 2 4 (non web document) – does not apply 11 3 2 4 (open functionality software) – does not apply 11 3 2 4 (closed software) – does not apply 11 8 2 (authoring tool) 12 1 2 (product docs) 12 2 4 (support docs) supports the success criterion is not applicable 3 3 3 error suggestion (level aa) also applies to en 301 549 criteria 9 3 3 3 (web) 10 3 3 3 (non web document) 11 3 3 3 (open functionality software) 11 3 3 3 (closed software) 11 8 2 (authoring tool) 12 1 2 (product docs) 12 2 4 (support docs) supports the success criterion is not applicable 3 3 4 error prevention (legal, financial, data) (level aa) also applies to en 301 549 criteria 9 3 3 4 (web) 10 3 3 4 (non web document) 11 3 3 4 (open functionality software) 11 3 3 4 (closed software) 11 8 2 (authoring tool) 12 1 2 (product docs) 12 2 4 (support docs) supports there are no critical forms available where error prevention is required error suggestions are enough to fill out the form and correct the errors 4 1 3 status messages (level aa 2 1 only) also applies to en 301 549 criteria 9 4 1 3 (web) 10 4 1 3 (non web document) – does not apply 11 4 1 3 (open functionality software) – does not apply 11 4 1 3 (closed software) – does not apply 11 8 2 (authoring tool) 12 1 2 (product docs) 12 2 4 (support docs) partially supports the updated content automatically notifies the visually impaired users via a screen reader in most cases exceptions include the screen reader doesn't announce the countdown notification as '1, 2 ' after selecting the 'record' button on the ‘start recorder’ screen the screen reader doesn't announce the notification for the screen effects that appear after selecting the 'celebrate' button on the ‘start recorder’ screen table 3 success criteria, level aaa notes not evaluated en 301 549 report notes clause 4 functional performance statements (fps) notes criteria conformance level remarks and explanations 4 2 1 usage without vision partially supports the website is partially accessible to users without vision remarks and exceptions have been recorded in the wcag sections under the success criteria 1 1 1, 1 3 1, 2 4 1, 2 4 2, 2 4 3, 2 4 4, 2 4 5, 4 1 2, and 4 1 3 4 2 2 usage with limited vision partially supports the website is partially accessible to users with limited vision remarks and exceptions have been recorded in the wcag sections under the success criteria 1 4 3, 1 4 4, 1 4 10, and 1 4 11 4 2 3 usage without perception of colour partially supports the website is partially accessible to users without a perception of colour remarks and exceptions have been recorded in the wcag sections under the success criteria 1 4 1, 1 4 3 and 1 4 11 4 2 4 usage without hearing supports the website is accessible to users without hearing capabilities 4 2 5 usage with limited hearing supports the website is accessible to users with limited hearing capabilities 4 2 6 usage with no or limited vocal capability supports no such functionality is present on the website 4 2 7 usage with limited manipulation or strength partially supports the website is partially accessible to users with limited manipulation or strength remarks and exceptions have been recorded in the wcag sections under the success criteria 2 4 1, 2 4 3, 2 4 5, 2 4 7, and 4 1 2 4 2 8 usage with limited reach supports the criterion is not applicable 4 2 9 minimize photosensitive seizure triggers supports there is no flashing content present on the website 4 2 10 usage with limited cognition, language, or learning partially supports the website is partially accessible to users with limited cognition, language, or learning remarks and exceptions have been recorded in the wcag sections under the success criteria 1 3 1, 1 4 1, 2 4 2, 2 4 4, and 2 4 5 4 2 11 privacy supports the website maintains the user's privacy clause 5 generic requirements notes not applicable clause 6 ict with two way voice communication notes not applicable clause 7 ict with video capabilities notes not applicable clause 8 hardware notes not applicable clause 9 web (see wcag 2 x section ) notes clause 10 non web documents notes not applicable clause 11 software notes not applicable clause 12 documentation and support services notes criteria conformance level remarks and explanations 12 1 product documentation heading cell – no response required heading cell – no response required 12 1 1 accessibility and compatibility features supports the accessibility features are described clearly on the website 12 1 2 accessible documentation see wcag 2 x section see information in wcag 2 x section 12 2 support services heading cell – no response required heading cell – no response required 12 2 2 information on accessibility and compatibility features supports adequate support service channels are provided for information on accessibility and compatibility features 12 2 3 effective communication supports adequate support service channels are provided for information on accessibility and compatibility features 12 2 4 accessible documentation see wcag 2 x section see information in wcag 2 x section clause 13 ict providing relay or emergency service access notes not applicable