VPAT - Support Pages Accessibility Conformance Report

wcag edition (based on vpat® version 2 5) name of product screenpal support pages report date may 29th, 2024 product description screenpal is a video hosting platform facilitating the sharing of video and image content, privately or publicly contact information support\@screenpal com mailto\ support\@screenpal com evaluation methods used accessibility testing as per wcag 2 2 aa guidelines the evaluation was performed using the below tools/ tests screen readers nvda on win11/ chrome voiceover on iphone/ safari wave automated tool color contrast testing using color contrast analyzer browser zoom keyboard only text spacing testing using bookmarklets applicable standards/guidelines this report covers the degree of conformance with the following accessibility standards/guidelines standard/guideline included in report web content accessibility guidelines 2 2 at https //www w3 org/tr/wcag22/ level aaa (no) level aa (yes) level a (yes) terms the terms used in the conformance level information are defined as follows supports the functionality of the product has at least one method that meets the criterion without known defects or meets with equivalent facilitation partially supports some functionality of the product does not meet the criterion does not support the majority of product functionality does not meet the criterion not applicable the criterion is not relevant to the product not evaluated the product has not been evaluated against the criterion wcag 2 x report note when reporting on conformance with the wcag 2 x success criteria, they are scoped for full pages, complete processes, and accessibility supported ways of using technology as documented in the wcag 2 0 conformance requirements https //www w3 org/tr/wcag20/#conformance reqs table 1 success criteria, level a criteria conformance level remarks and explanations http //www w3 org/tr/wcag20/#text equiv all (level a) partially supports images on the website mostly contain relevant alternative text exceptions include the alternative text for the screenshot buttons is not announced by the screen reader throughout the website incorrect alternative texts are announced for the os icons like windows, mac, etc on the system requirements page an alternative text is not announced for the 'connect icon' on multiple article pages http //www w3 org/tr/wcag20/#media equiv av only alt (level a) supports no audio only or video only content is present on the website http //www w3 org/tr/wcag20/#media equiv captions (level a) supports no multimedia content is present on the website http //www w3 org/tr/wcag20/#media equiv audio desc (level a) supports no multimedia content is present on the website http //www w3 org/tr/wcag20/#content structure separation programmatic (level a) partially supports the website mostly has consistent headers and global table structures to establish clear information and relationships within the website screen readers properly identify most of the information available on the website visually impaired users are easily able to perceive the relationship between a particular element and its role exceptions include the screen reader does not announce the 'email' and 'feedback' edit fields as 'required' on the about notes page the error messages are not associated with the 'email' and 'feedback' edit fields on the about notes page http //www w3 org/tr/wcag20/#content structure separation sequence (level a) partially supports the sequence of the content present on the website is mostly meaningful and appropriate and does not affect the meaning of the provided content exceptions include an incorrect reading order is found after the 'search' button throughout the website http //www w3 org/tr/wcag20/#content structure separation understanding (level a) partially supports most of the information present on the website is not based on sensory characteristics such as shape, size, location, sound, etc exceptions include sensory characteristics such as 'click the arrow', ''click this icon', etc are provided as steps to use the application throughout the website http //www w3 org/tr/wcag20/#visual audio contrast without color (level a) partially supports color mostly is not used as the only visual means of conveying information, indicating an action, prompting a response, or distinguishing a visual element exceptions include the 'video editing' link is distinguishable solely by color alone on the add an image to your recordings and edit history pages the 'company profile' link is distinguishable solely by color alone on the add or remove a billing contact in a team plan page http //www w3 org/tr/wcag20/#visual audio contrast dis audio (level a) supports no audio content is present on the website that plays automatically for more than 3 seconds http //www w3 org/tr/wcag20/#keyboard operation keyboard operable (level a) partially supports the website mostly supports standard keyboard navigation and input functions (including swiping to move between input fields and pressing \[double tap] to make selections) exceptions include multiple elements on the page such as the 'pdf' link, 'application screenshot' button, 'like/dislike' buttons, etc are not keyboard focusable throughout the website multiple elements inside the application screenshot modal such as the 'zoom in/ zoom out' button, 'x (close)' button, etc are not keyboard focusable throughout the website http //www w3 org/tr/wcag20/#keyboard operation trapping (level a) supports keyboard focus is moving sequentially throughout the website without the focus getting trapped in any section and it is convenient to access the functionality https //www w3 org/tr/wcag21/#character key shortcuts (level a 2 1 and 2 2) supports no functionalities are dependent on or controlled by character key shortcuts http //www w3 org/tr/wcag20/#time limits required behaviors (level a) supports there is no such activity present on the website where time needs to be adjusted or extended http //www w3 org/tr/wcag20/#time limits pause (level a) does not support no mechanism is provided for the auto blinking image on the customize your webcam page http //www w3 org/tr/wcag20/#seizure does not violate (level a) supports there is no flashing content present on the website http //www w3 org/tr/wcag20/#navigation mechanisms skip (level a) supports a bypass mechanism for skipping to the main content is implemented http //www w3 org/tr/wcag20/#navigation mechanisms title (level a) partially supports descriptive and correct page titles are mostly present throughout the website exceptions include the website's name 'screenpal formerly screencast o matic' is not included in the page title for all the web pages http //www w3 org/tr/wcag20/#navigation mechanisms focus order (level a) partially supports the focus mostly moves in a correct sequence order on the website, from left to right and top to bottom exceptions include the focus moves to the disabled 'download' button inside the application screenshot modal throughout the website the focus moves to the hidden element before the skip links throughout the website the focus is moving twice to the 'solo deluxe, premier, max, or team' link on the recorder fails to start capturing computer audio (windows) page the 'print' button disappears on receiving the keyboard focus on the where can i find screenpal's w 9 and tax id number? (w9) page http //www w3 org/tr/wcag20/#navigation mechanisms refs (level a) partially supports most of the links are provided with appropriate link text and the user would be able to understand the purpose of the link from its link text exceptions include the link text is not announced for the 'screenpal logo' graphic link the 'more' links are announced with context on multiple sitemap pages insufficient link texts are announced for the pagination links on the general desktop information, lti and lms, and team plan setup pages an incorrect link text is announced for the 'terms of service' link on the will i receive a refund if i cancel my subscription? page the link text is missing for the 'download on the app store' link on the show finger taps when recording your screen on the ios page https //www w3 org/tr/wcag21/#pointer gestures (level a 2 1 and 2 2) supports there are no path based gesture functionalities present on the website https //www w3 org/tr/wcag21/#pointer cancellation (level a 2 1 and 2 2) supports no down event of the pointer is used in the website to execute any part of the action https //www w3 org/tr/wcag21/#label in name (level a 2 1 and 2 2) partially supports most labels on the website include text and the same text is defined in the code as well to assist speech recognition technologies exceptions include the visual label of the 'get it on google play' link does not match its accessible name on the install the android app page https //www w3 org/tr/wcag21/#motion actuation (level a 2 1 and 2 2) supports no functionality is present on the website that is operable only by device motion http //www w3 org/tr/wcag20/#meaning doc lang id (level a) supports the language attribute is correctly defined for the web pages http //www w3 org/tr/wcag20/#consistent behavior receive focus (level a) supports no interactive element is triggered automatically on receiving the focus http //www w3 org/tr/wcag20/#consistent behavior unpredictable change (level a) supports change of context does not happen when the user changes the setting of any input controls https //www w3 org/tr/wcag22/#consistent help (level a 2 2 only) supports a sufficient help mechanism is provided in consistent place on multiple web pages http //www w3 org/tr/wcag20/#minimize error identified (level a) supports errors present on the website are notified to the users correctly http //www w3 org/tr/wcag20/#minimize error cues (level a) partially supports the website mostly provides support for motor impaired and cognitive users as the labels and instructions are provided for the form fields, which are clearly visible and readable to such users exceptions include the visual label is missing for the 'email' and 'feedback' edit fields on most of the web pages https //www w3 org/tr/wcag22/#redundant entry (level a 2 2 only) supports this success criterion is not applicable http //www w3 org/tr/wcag20/#ensure compat rsv (level a) partially supports most of the website elements have a proper label associated with their role and the screen reader recognizes them correctly with updated values as well exceptions include the state as 'current page' is not announced for the current side navigation link throughout the website the role is not announced for the 'print article' button throughout the website multiple roles as 'button' and 'link' are announced for the 'submit a ticket' link an incorrect role as 'link' is announced for the 'how to use screenpal', 'common issues', and 'team plans' buttons on multiple pages table 2 success criteria, level aa criteria conformance level remarks and explanations http //www w3 org/tr/wcag20/#media equiv real time captions (level aa) supports no live multimedia content is present on the website http //www w3 org/tr/wcag20/#media equiv audio desc only (level aa) supports no multimedia content is present on the website https //www w3 org/tr/wcag21/#orientation (level aa 2 1 and 2 2) supports the website does not restrict its view and operation to a single display orientation https //www w3 org/tr/wcag21/#identify input purpose (level aa 2 1 and 2 2) partially supports most of the interactive fields on the website are clearly labeled to direct the user to enter the data expected in the fields exceptions include an incorrect auto complete value is provided for the email edit field throughout the website http //www w3 org/tr/wcag20/#visual audio contrast contrast (level aa) partially supports the website mostly adheres to minimum contrast standards exceptions include the placeholder text 'enter your email' for the email edit field fails the color contrast ratio throughout the website the button label text 'cancel' fails the color contrast ratio throughout the website the error text such as 'email cannot be blank' fails the color contrast ratio throughout the website the text such as '© 2024 screenpal' fails the color contrast ratio on the about notes page http //www w3 org/tr/wcag20/#visual audio contrast scale (level aa) partially supports the website is mostly responsive at a zoom of 200%, no loss of content or functionality is observed exceptions include the 'return to screenpal com' link disappears at 200% zoom on the about notes page http //www w3 org/tr/wcag20/#visual audio contrast text presentation (level aa) supports no information is conveyed to the user via an image of the text https //www w3 org/tr/wcag21/#reflow (level aa 2 1 and 2 2) supports the website does not require scrolling in two dimensions to present content without loss of information at 400% zoom https //www w3 org/tr/wcag21/#non text contrast (level aa 2 1 and 2 2) partially supports the website user interface components mostly have a contrast ratio of at least 3 1 against adjacent color(s) exceptions include the color contrast ratio of the focus outline of the elements like 'knowledge base' fails the color contrast ratio throughout the website the 'back to top' icon fails the color contrast ratio in the hover state https //www w3 org/tr/wcag21/#text spacing (level aa 2 1 and 2 2) supports the website is compliant with wcag text spacing requirements https //www w3 org/tr/wcag21/#content on hover or focus (level aa 2 1 and 2 2) supports the content that is triggered by hover or focus is dismissible, hoverable, and persistent http //www w3 org/tr/wcag20/#navigation mechanisms mult loc (level aa) supports a proper navigation header is provided to access the different types of website pages http //www w3 org/tr/wcag20/#navigation mechanisms descriptive (level aa) supports headings and labels on the website provide sufficient detail of the content they are describing http //www w3 org/tr/wcag20/#navigation mechanisms focus visible (level aa) supports all the elements present on the website have focus visibility https //www w3 org/tr/wcag22/#focus not obscured minimum (level aa 2 2 only) partially supports most of the elements that receive keyboard focus are at least partially visible upon receiving the focus exceptions include the focus is obscured for the background elements by the application screenshot modal content on most of the web pages https //www w3 org/tr/wcag22/#dragging movements (level aa 2 2 only) supports there are no actions on the website that involve dragging https //www w3 org/tr/wcag22/#target size minimum (level aa 2 2 only) supports all the interactive pointer targets are at least 24 by 24 css pixels or have sufficient spacing around them http //www w3 org/tr/wcag20/#meaning other lang id (level aa) supports english is the primary and only language of the website there are no phrases or sentences written in any other language, which need to be defined separately http //www w3 org/tr/wcag20/#consistent behavior consistent locations (level aa) supports navigational mechanisms are repeated on the website and occur in the same relative order each time they are repeated hence, consistent navigation is provided to the user http //www w3 org/tr/wcag20/#consistent behavior consistent functionality (level aa) supports components that provide the same functionality throughout the website can be easily identified by the user http //www w3 org/tr/wcag20/#minimize error suggestions (level aa) supports the provided error messages are descriptive enough to understand the error and identify the location where they occur http //www w3 org/tr/wcag20/#minimize error reversible (level aa) supports there are no critical forms available where error prevention is required error suggestions are enough to fill out the form and correct the errors https //www w3 org/tr/wcag22/#accessible authentication minimum (level aa 2 2 only) supports this success criterion is not applicable https //www w3 org/tr/wcag21/#status messages (level aa 2 1 and 2 2) partially supports the updated content automatically notifies the visually impaired users via a screen reader in most of the cases exceptions include the screen reader remains silent when the 'please enter some search keywords ' notification is not announced automatically on the about notes page the screen reader remains silent when the search suggestions appear automatically on the about us page the screen reader remains silent when an error message such as 'email cannot be blank' appears automatically on the screen throughout the website the screen reader remains silent when the status message 'feedback sent successfully' appears automatically on the screen throughout the website