VPAT - Support Pages Accessibility Conformance Report

WCAG Edition

(Based on VPAT® Version 2.5)

Name of Product:

Screenpal Support Pages

Report Date:

May 29th, 2024

Product Description:

ScreenPal is a video hosting platform facilitating the sharing of video and image content, privately or publicly.

Contact information:

Evaluation Methods Used:

Accessibility testing as per WCAG 2.2 AA guidelines.

The evaluation was performed using the below tools/ tests:

  • Screen readers:
    • NVDA on Win11/ Chrome
    • VoiceOver on iPhone/ Safari
  • WAVE automated tool
  • Color contrast testing using Color Contrast Analyzer
  • Browser zoom
  • Keyboard-only
  • Text-spacing testing using bookmarklets

Applicable Standards/Guidelines

This report covers the degree of conformance with the following accessibility standards/guidelines:

Standard/Guideline

Included in Report

Web Content Accessibility Guidelines 2.2 at https://www.w3.org/TR/WCAG22/

Level AAA (No) Level AA (Yes) Level A (Yes)

Terms

The terms used in the Conformance Level information are defined as follows:

  • Supports: The functionality of the product has at least one method that meets the criterion without known defects or meets with equivalent facilitation.
  • Partially Supports: Some functionality of the product does not meet the criterion.
  • Does Not Support: The majority of product functionality does not meet the criterion.
  • Not Applicable: The criterion is not relevant to the product.
  • Not Evaluated: The product has not been evaluated against the criterion.

WCAG 2.x Report

Note: When reporting on conformance with the WCAG 2.x Success Criteria, they are scoped for full pages, complete processes, and accessibility-supported ways of using technology as documented in the WCAG 2.0 Conformance Requirements.

Table 1: Success Criteria, Level A

Criteria

Conformance Level

Remarks and Explanations

Partially Supports

Images on the website mostly contain relevant alternative text.

Exceptions include:

  • The alternative text for the screenshot buttons is not announced by the screen reader throughout the website.
  • Incorrect alternative texts are announced for the OS icons like Windows, Mac, etc on the System Requirements page.
  • An alternative text is not announced for the 'Connect icon' on multiple article pages

Supports

No audio-only or video-only content is present on the website.

Supports

No multimedia content is present on the website.

Supports

No multimedia content is present on the website.

Partially Supports

The website mostly has consistent headers and global table structures to establish clear information and relationships within the website. Screen readers properly identify most of the information available on the website. Visually impaired users are easily able to perceive the relationship between a particular element and its role. 

Exceptions include:

  • The screen reader does not announce the 'Email' and 'Feedback' edit fields as 'Required' on the About Notes page.
  • The error messages are not associated with the 'Email' and 'Feedback' edit fields on the About Notes page.

Partially Supports

The sequence of the content present on the website is mostly meaningful and appropriate and does not affect the meaning of the provided content.

Exceptions include:

  • An incorrect reading order is found after the 'Search' button throughout the website.

Partially Supports

Most of the information present on the website is not based on sensory characteristics such as shape, size, location, sound, etc.

Exceptions include:

  • Sensory characteristics such as 'Click the arrow', ''Click this icon', etc are provided as steps to use the application throughout the website.

1.4.1 Use of Color (Level A)

Partially Supports

Color mostly is not used as the only visual means of conveying information, indicating an action, prompting a response, or distinguishing a visual element.

Exceptions include:

  • The 'video editing' link is distinguishable solely by color alone on the Add an image to your recordings and Edit History pages.
  • The 'Company Profile' link is distinguishable solely by color alone on the Add or Remove a Billing Contact in a Team Plan page.

1.4.2 Audio Control (Level A)

Supports

No audio content is present on the website that plays automatically for more than 3 seconds.

2.1.1 Keyboard (Level A)

Partially Supports

The website mostly supports standard keyboard navigation and input functions (including swiping to move between input fields and pressing [Double tap] to make selections).

Exceptions include:

  • Multiple elements on the page such as the 'PDF' link, 'Application Screenshot' button, 'Like/Dislike' buttons, etc are not keyboard-focusable throughout the website.
  • Multiple elements inside the application screenshot modal such as the 'Zoom in/ Zoom out' button, 'X (Close)' button, etc are not keyboard-focusable throughout the website.

Supports

Keyboard focus is moving sequentially throughout the website without the focus getting trapped in any section and it is convenient to access the functionality.

2.1.4 Character Key Shortcuts (Level A 2.1 and 2.2)

Supports

No functionalities are dependent on or controlled by character key shortcuts.

Supports

There is no such activity present on the website where time needs to be adjusted or extended.

Does not Support

No mechanism is provided for the auto-blinking image on the Customize your webcam page.

Supports

There is no flashing content present on the website.

2.4.1 Bypass Blocks (Level A)

Supports

A bypass mechanism for skipping to the main content is implemented.

2.4.2 Page Titled (Level A)

Partially Supports

Descriptive and correct page titles are mostly present throughout the website.

Exceptions include:

  • The website's name 'ScreenPal formerly screencast-O-Matic' is not included in the page title for all the web pages.

2.4.3 Focus Order (Level A)

Partially Supports

The focus mostly moves in a correct sequence order on the website, from left to right and top to bottom.

Exceptions include:

  • The focus moves to the disabled 'Download' button inside the application screenshot modal throughout the website.
  • The focus moves to the hidden element before the skip links throughout the website.
  • The focus is moving twice to the 'Solo Deluxe, Premier, Max, or Team' link on the Recorder fails to start capturing computer audio (Windows) page.
  • The 'Print' button disappears on receiving the keyboard focus on the Where can I find ScreenPal's W-9 and Tax ID Number? (W9) page.

Partially Supports

Most of the links are provided with appropriate link text and the user would be able to understand the purpose of the link from its link text.

Exceptions include:

  • The link text is not announced for the 'ScreenPal logo' graphic link.
  • The 'more' links are announced with context on multiple sitemap pages.
  • Insufficient link texts are announced for the pagination links on the General Desktop Information, LTI and LMS, and Team Plan Setup pages.
  • An incorrect link text is announced for the 'Terms of Service' link on the Will I receive a refund if I cancel my subscription? page.
  • The link text is missing for the 'Download on the App Store' link on the Show finger taps when recording your screen on the iOS page.

2.5.1 Pointer Gestures (Level A 2.1 and 2.2)

Supports

There are no path-based gesture functionalities present on the website.

2.5.2 Pointer Cancellation (Level A 2.1 and 2.2)

Supports

No down-event of the pointer is used in the website to execute any part of the action.

2.5.3 Label in Name (Level A 2.1 and 2.2)

Partially Supports

Most labels on the website include text and the same text is defined in the code as well to assist speech recognition technologies.

Exceptions include:

  • The visual label of the 'Get it on Google Play' link does not match its accessible name on the Install the Android App page.

2.5.4 Motion Actuation (Level A 2.1 and 2.2)

Supports

No functionality is present on the website that is operable only by device motion.

Supports

The language attribute is correctly defined for the web pages.

3.2.1 On Focus (Level A)

Supports

No interactive element is triggered automatically on receiving the focus.

3.2.2 On Input (Level A)

Supports

Change of context does not happen when the user changes the setting of any input controls.

3.2.6 Consistent Help (Level A 2.2 only)

Supports

A sufficient help mechanism is provided in consistent place on multiple web pages.

Supports

Errors present on the website are notified to the users correctly.

Partially Supports

The website mostly provides support for motor-impaired and cognitive users as the labels and instructions are provided for the form fields, which are clearly visible and readable to such users.

Exceptions include:

  • The visual label is missing for the 'Email' and 'Feedback' edit fields on most of the web pages.

3.3.7 Redundant Entry (Level A 2.2 only)

Supports

This success criterion is not applicable.

Partially Supports

Most of the website elements have a proper label associated with their role and the screen reader recognizes them correctly with updated values as well.

Exceptions include:

  • The state as 'current page' is not announced for the current side navigation link throughout the website.
  • The role is not announced for the 'Print Article' button throughout the website.
  • Multiple roles as 'button' and 'link' are announced for the 'Submit a ticket' link.
  • An incorrect role as 'link' is announced for the  'How to use ScreenPal', 'Common
  • Issues', and 'Team Plans' buttons on multiple pages.

Table 2: Success Criteria, Level AA

Criteria

Conformance Level

Remarks and Explanations

1.2.4 Captions (Live) (Level AA)

Supports

No live multimedia content is present on the website.

Supports

No multimedia content is present on the website.

1.3.4 Orientation (Level AA 2.1 and 2.2)

Supports

The website does not restrict its view and operation to a single display orientation.

1.3.5 Identify Input Purpose (Level AA 2.1 and 2.2)

Partially Supports

Most of the interactive fields on the website are clearly labeled to direct the user to enter the data expected in the fields.

Exceptions include:

  • An incorrect auto-complete value is provided for the email edit field throughout the website.

Partially Supports

The website mostly adheres to minimum contrast standards.

Exceptions include:

  • The placeholder text 'Enter your email' for the email edit field fails the color contrast ratio throughout the website.
  • The button label text 'Cancel' fails the color contrast ratio throughout the website.
  • The error text such as 'Email cannot be blank' fails the color contrast ratio throughout the website.
  • The text such as '© 2024 ScreenPal' fails the color contrast ratio on the About notes page.

1.4.4 Resize text (Level AA)

Partially Supports

The website is mostly responsive. At a zoom of 200%, no loss of content or functionality is observed.

Exceptions include:

  • The 'Return to ScreenPal.com' link disappears at 200% zoom on the About Notes page.

1.4.5 Images of Text (Level AA)

Supports

No information is conveyed to the user via an image of the text.

1.4.10 Reflow (Level AA 2.1 and 2.2)

Supports

The website does not require scrolling in two dimensions to present content without loss of information at 400% zoom.

1.4.11 Non-text Contrast (Level AA 2.1 and 2.2)

Partially Supports

The website user interface components mostly have a contrast ratio of at least 3:1 against adjacent color(s).

Exceptions include:

  • The color contrast ratio of the focus outline of the elements like 'Knowledge Base' fails the color contrast ratio throughout the website.
  • The 'Back to top' icon fails the color contrast ratio in the hover state.

1.4.12 Text Spacing (Level AA 2.1 and 2.2)

Supports

The website is compliant with WCAG text spacing requirements.

1.4.13 Content on Hover or Focus (Level AA 2.1 and 2.2)

Supports

The content that is triggered by hover or focus is dismissible, hoverable, and persistent

2.4.5 Multiple Ways (Level AA)

Supports

A proper navigation header is provided to access the different types of website pages.

Supports

Headings and labels on the website provide sufficient detail of the content they are describing.

2.4.7 Focus Visible (Level AA)

Supports

All the elements present on the website have focus visibility.

Partially Supports

Most of the elements that receive keyboard focus are at least partially visible upon receiving the focus.

Exceptions include:

  • The focus is obscured for the background elements by the application screenshot modal content on most of the web pages.

2.5.7 Dragging Movements (Level AA 2.2 only)

Supports

There are no actions on the website that involve dragging.

2.5.8 Target Size (Minimum) (Level AA 2.2 only)

Supports

All the interactive pointer targets are at least 24 by 24 CSS pixels or have sufficient spacing around them.

Supports

English is the primary and only language of the website. There are no phrases or sentences written in any other language, which need to be defined separately.

Supports

Navigational mechanisms are repeated on the website and occur in the same relative order each time they are repeated. Hence, consistent navigation is provided to the user.

Supports

Components that provide the same functionality throughout the website can be easily identified by the user.

Supports

The provided error messages are descriptive enough to understand the error and identify the location where they occur.

Supports

There are no critical forms available where error prevention is required. Error suggestions are enough to fill out the form and correct the errors.

Supports

This success criterion is not applicable.

4.1.3 Status Messages (Level AA 2.1 and 2.2)

Partially Supports

The updated content automatically notifies the visually impaired users via a screen reader in most of the cases.

Exceptions include:

  • The screen reader remains silent when the 'Please enter some search keywords.' notification is not announced automatically on the About Notes page.
  • The screen reader remains silent when the search suggestions appear automatically on the About Us page.
  • The screen reader remains silent when an error message such as 'Email cannot be blank' appears automatically on the screen throughout the website.
  • The screen reader remains silent when the status message 'Feedback sent successfully' appears automatically on the screen throughout the website.