VPAT - Support Pages Accessibility Conformance Report

wcag edition (based on vpat® version 2 5) name of product screenpal support pages report date june 4, 2025 product description screenpal is a video hosting platform facilitating the sharing of video and image content, privately or publicly contact information support\@screenpal com mailto\ support\@screenpal com evaluation methods used accessibility testing as per wcag 2 2 aa guidelines the evaluation was performed using the below tools/ tests screen readers nvda on win11/ chrome voiceover on iphone/ safari wave automated tool color contrast testing using color contrast analyzer browser zoom keyboard only text spacing testing using bookmarklets applicable standards/guidelines this report covers the degree of conformance for the following accessibility standard/guidelines standard/guideline included in report web content accessibility guidelines 2 1 level a (yes) level aa (yes) level aaa (no) en 301 549 accessibility requirements for ict products and services v3 1 1 (2019 11) and en 301 549 accessibility requirements for ict products and services v3 2 1 (2021 03) (yes) terms the terms used in the conformance level information are defined as follows supports the functionality of the product has at least one method that meets the criterion without known defects or meets with equivalent facilitation partially supports some functionality of the product does not meet the criterion does not support the majority of product functionality does not meet the criterion not applicable the criterion is not relevant to the product not evaluated the product has not been evaluated against the criterion wcag 2 x report tables 1 and 2 document conformance with en 301 549 clause 9 web clauses 10 1 10 4 of clause 10 non web documents clauses 11 1 11 4 and 11 8 2 of clause 11 software clauses 12 1 2 and 12 2 4 of clause 12 documentation and support services note when reporting on conformance with the wcag 2 x success criteria, they are scoped for full pages, complete processes, and accessibility supported ways of using technology as documented in the wcag 2 1 conformance requirements table 1 success criteria, level a notes criteria conformance level remarks and explanations 1 1 1 non text content (level a) also applies to en 301 549 criteria 9 1 1 1 (web) 10 1 1 1 (non web document) 11 1 1 1 1 (open functionality software) 11 1 1 1 2 (closed functionality software) 11 8 2 (authoring tool) 12 1 2 (product docs) 12 2 4 (support docs) partially supports images on the website mostly contain relevant alternative text exceptions include the screen reader is not announcing the alternative text for the informative image on the add a billing contact to your team plan page 1 2 1 audio only and video only (prerecorded) (level a) also applies to en 301 549 criteria 9 1 2 1 (web) 10 1 2 1 (non web document) 11 1 2 1 1 (open functionality software) 11 1 2 1 2 1 and 11 1 2 1 2 2 (closed software) 11 8 2 (authoring tool) 12 1 2 (product docs) 12 2 4 (support docs) supports no audio only or video only content is present on the website 1 2 2 captions (prerecorded) (level a) also applies to en 301 549 criteria 9 1 2 2 (web) 10 1 2 2 (non web document) 11 1 2 2 (open functionality software) 11 1 2 2 (closed software) 11 8 2 (authoring tool) 12 1 2 (product docs) 12 2 4 (support docs) supports no multimedia content is present on the website 1 2 3 audio description or media alternative (prerecorded) (level a) also applies to en 301 549 criteria 9 1 2 3 (web) 10 1 2 3 (non web document) 11 1 2 3 1 (open functionality software) 11 1 2 3 2 (closed software) 11 8 2 (authoring tool) 12 1 2 (product docs) 12 2 4 (support docs) supports no multimedia content is present on the website 1 3 1 info and relationships (level a) also applies to en 301 549 criteria 9 1 3 1 (web) 10 1 3 1 (non web document) 11 1 3 1 1 (open functionality software) 11 1 3 1 2 (closed software) 11 8 2 (authoring tool) 12 1 2 (product docs) 12 2 4 (support docs) partially supports the website mostly has consistent headers and global table structures to establish clear information and relationships within the website screen readers properly identify most of the information available on the website visually impaired users are easily able to perceive the relationship between a particular element and its role exceptions include the screen reader announces all the paragraph text in the main section as a heading on multiple pages the screen reader does not announce the list when the focus moves to the 'tips for capturing the best scrolling screenshots' link on multiple pages 1 3 2 meaningful sequence (level a) also applies to en 301 549 criteria 9 1 3 2 (web) 10 1 3 2 (non web document) 11 1 3 2 1 (open functionality software) 11 1 3 2 2 (closed software) 11 8 2 (authoring tool) 12 1 2 (product docs) 12 2 4 (support docs) partially supports the sequence of the content present on the website is mostly meaningful and appropriate and does not affect the meaning of the provided content exceptions include the screen reader announces the 'related articles' heading in two parts on multiple pages 1 3 3 sensory characteristics (level a) also applies to en 301 549 criteria 9 1 3 3 (web) 10 1 3 3 (non web document) 11 1 3 3 (open functionality software) 11 1 3 3 (closed software) 11 8 2 (authoring tool) 12 1 2 (product docs) 12 2 4 (support docs) partially supports most of the information present on the website is not based on sensory characteristics such as shape, size, location, sound, etc exceptions include sensory cues are used to convey information on multiple pages 1 4 1 use of color (level a) also applies to en 301 549 criteria 9 1 4 1 (web) 10 1 4 1 (non web document) 11 1 4 1 (open functionality software) 11 1 4 1 (closed software) 11 8 2 (authoring tool) 12 1 2 (product docs) 12 2 4 (support docs) partially supports color mostly is not used as the only visual means of conveying information, indicating an action, prompting a response, or distinguishing a visual element exceptions include the link 'this page on canvas site' is distinguished only through color on the set up screenpal with canvas lms using the lti v1 3 app page 1 4 2 audio control (level a) also applies to en 301 549 criteria 9 1 4 2 (web) 10 1 4 2 (non web document) 11 1 4 2 (open functionality software) 11 1 4 2 (closed software) 11 8 2 (authoring tool) 12 1 2 (product docs) 12 2 4 (support docs) supports no audio content is present on the website that plays automatically for more than 3 seconds 2 1 1 keyboard (level a) also applies to en 301 549 criteria 9 2 1 1 (web) 10 2 1 1 (non web document) 11 2 1 1 1 (open functionality software) 11 2 1 1 2 (closed software) 11 8 2 (authoring tool) 12 1 2 (product docs) 12 2 4 (support docs) partially supports the website mostly supports standard keyboard navigation and input functions (including swiping to move between input fields and pressing \[double tap] to make selections) exceptions include the 'close' button on the follow modal is not focusable using the keyboard throughout the website 2 1 2 no keyboard trap (level a) also applies to en 301 549 criteria 9 2 1 2 (web) 10 2 1 2 (non web document) 11 2 1 2 (open functionality software) 11 2 1 2 (closed software) 11 8 2 (authoring tool) 12 1 2 (product docs) 12 2 4 (support docs) supports keyboard focus is moving sequentially throughout the website without the focus getting trapped in any section and it is convenient to access the functionality 2 1 4 character key shortcuts (level a 2 1 only) also applies to en 301 549 criteria 9 2 1 4 (web) 10 2 1 4 (non web document) 11 2 1 4 1 (open functionality software) 11 2 1 4 2 (closed software) 11 8 2 (authoring tool) 12 1 2 (product docs) 12 2 4 (support docs) supports no functionalities are dependent on or controlled by character key shortcuts 2 2 1 timing adjustable (level a) also applies to en 301 549 criteria 9 2 2 1 (web) 10 2 2 1 (non web document) 11 2 2 1 (open functionality software) 11 2 2 1 (closed software) 11 8 2 (authoring tool) 12 1 2 (product docs) 12 2 4 (support docs) supports there is no such activity present on the website where time needs to be adjusted or extended 2 2 2 pause, stop, hide (level a) also applies to en 301 549 criteria 9 2 2 2 (web) 10 2 2 2 (non web document) 11 2 2 2 (open functionality software) 11 2 2 2 (closed software) 11 8 2 (authoring tool) 12 1 2 (product docs) 12 2 4 (support docs) does not support no mechanism is provided for the auto blinking image on the customize your webcam page 2 3 1 three flashes or below threshold (level a) also applies to en 301 549 criteria 9 2 3 1 (web) 10 2 3 1 (non web document) 11 2 3 1 (open functionality software) 11 2 3 1(closed software) 11 8 2 (authoring tool) 12 1 2 (product docs) 12 2 4 (support docs) supports there is no flashing content present on the website 2 4 1 bypass blocks (level a) also applies to en 301 549 criteria 9 2 4 1 (web) 10 2 4 1 (non web document) – does not apply 11 2 4 1 (open functionality software) – does not apply 11 2 4 1 (closed software) – does not apply 11 8 2 (authoring tool) 12 1 2 (product docs) 12 2 4 (support docs) supports a bypass mechanism for skipping to the main content is implemented 2 4 2 page titled (level a) also applies to en 301 549 criteria 9 2 4 2 (web) 10 2 4 2 (non web document) 11 2 4 2 (open functionality software) does not apply 11 2 4 2 (closed software) – does not apply 11 8 2 (authoring tool) 12 1 2 (product docs) 12 2 4 (support docs) partially supports descriptive and correct page titles are mostly present throughout the website exceptions include the screen reader announces the page title as 'add screenpal content to a moodle course' for all article and team administration pages 2 4 3 focus order (level a) also applies to en 301 549 criteria 9 2 4 3 (web) 10 2 4 3 (non web document) 11 2 4 3 (open functionality software) 11 2 4 3 (closed software) 11 8 2 (authoring tool) 12 1 2 (product docs) 12 2 4 (support docs) partially supports the focus mostly moves in a correct sequence order on the website, from left to right and top to bottom exceptions include the keyboard focus is not directly moving to the image modal when the image modal appears on all the article pages 2 4 4 link purpose (in context) (level a) also applies to en 301 549 criteria 9 2 4 4 (web) 10 2 4 4 (non web document) 11 2 4 4 (open functionality software) 11 2 4 4 (closed software) 11 8 2 (authoring tool) 12 1 2 (product docs) 12 2 4 (support docs) partially supports most of the links are provided with appropriate link text and the user would be able to understand the purpose of the link from its link text exceptions include the screen reader doesn’t announce the link text for the links “open in a new tab” and “download” links on multiple pages 2 5 1 pointer gestures (level a 2 1 only) also applies to en 301 549 criteria 9 2 5 1 (web) 10 2 5 1 (non web document) 11 2 5 1 (open functionality software) 11 2 5 1 (closed software) 11 8 2 (authoring tool) 12 1 2 (product docs) 12 2 4 (support docs) supports there are no path based gesture functionalities present on the website 2 5 2 pointer cancellation (level a 2 1 only) also applies to en 301 549 criteria 9 2 5 2 (web) 10 2 5 2 (non web document) 11 2 5 2 (open functionality software) 11 2 5 2 (closed software) 11 8 2 (authoring tool) 12 1 2 (product docs) 12 2 4 (support docs) supports no down event of the pointer is used in the website to execute any part of the action 2 5 3 label in name (level a 2 1 only) also applies to en 301 549 criteria 9 2 5 3 (web) 10 2 5 3 (non web document) 11 2 5 3 (open functionality software) 11 2 5 3 (closed software) 11 8 2 (authoring tool) 12 1 2 (product docs) 12 2 4 (support docs) supports the labels on the website include text and the same text is defined in the code as well to assist speech recognition technologies 2 5 4 motion actuation (level a 2 1 only) also applies to en 301 549 criteria 9 2 5 4 (web) 10 2 5 4 (non web document) 11 2 5 4 (open functionality software) 11 2 5 4 (closed software 11 8 2 (authoring tool) 12 1 2 (product docs) 12 2 4 (support docs) supports no functionality is present on the website that is operable only by device motion 3 1 1 language of page (level a) also applies to en 301 549 criteria 9 3 1 1 (web) 10 3 1 1 (non web document) 11 3 1 1 1 (open functionality software) 11 3 1 1 2 (closed software) 11 8 2 (authoring tool) 12 1 2 (product docs) 12 2 4 (support docs) supports the language attribute is correctly defined for the web pages 3 2 1 on focus (level a) also applies to en 301 549 criteria 9 3 2 1 (web) 10 3 2 1 (non web document) 11 3 2 1 (open functionality software) 11 3 2 1 (closed software) 11 8 2 (authoring tool) 12 1 2 (product docs) 12 2 4 (support docs) supports no interactive element is triggered automatically on receiving the focus 3 2 2 on input (level a) also applies to en 301 549 criteria 9 3 2 2 (web) 10 3 2 2 (non web document) 11 3 2 2 (open functionality software) 11 3 2 2 (closed software) 11 8 2 (authoring tool) 12 1 2 (product docs) 12 2 4 (support docs) supports change of context does not happen when the user changes the setting of any input controls 3 3 1 error identification (level a) also applies to en 301 549 criteria 9 3 3 1 (web) 10 3 3 1 (non web document) 11 3 3 1 1 (open functionality software) 11 3 3 1 2 (closed software) 11 8 2 (authoring tool) 12 1 2 (product docs) 12 2 4 (support docs) supports errors present on the website are notified to the users correctly 3 3 2 labels or instructions (level a) also applies to en 301 549 criteria 9 3 3 2 (web) 10 3 3 2 (non web document) 11 3 3 2 (open functionality software) 11 3 3 2 (closed software) 11 8 2 (authoring tool) 12 1 2 (product docs) 12 2 4 (support docs) partially supports the website mostly provides support for motor impaired and cognitive users as the labels and instructions are provided for the form fields, which are clearly visible and readable to such users exceptions include the visual label is missing for the 'email' and 'feedback' edit fields on most of the web pages 4 1 1 parsing (level a) also applies to wcag 2 0 and 2 1 – always answer ‘supports’ en 301 549 criteria 9 4 1 1 (web) 10 4 1 1 (non web document) 11 4 1 1 1 (open functionality software) 11 4 1 1 2 (closed software) – does not apply 11 8 2 (authoring tool) 12 1 2 (product docs) 12 2 4 (support docs) supports for wcag 2 0, 2 1, and the en 301 549, the september 2023 errata update indicates this criterion is always supported see the wcag 2 0 editorial errata and the wcag 2 1 editorial errata 4 1 2 name, role, value (level a) also applies to en 301 549 criteria 9 4 1 2 (web) 10 4 1 2 (non web document) 11 4 1 2 1 (open functionality software) 11 4 1 2 2 (closed software) – does not apply 11 8 2 (authoring tool) 12 1 2 (product docs) 12 2 4 (support docs) partially supports most of the website elements have a proper label associated with their role and the screen reader recognizes them correctly with updated values as well exceptions include the screen reader does not announce the label and role for the 'like' and 'dislike' buttons for all the article pages the screen reader remains silent and does not announces the label and role for the 'more option' button on the team administration page table 2 success criteria, level aa notes criteria conformance level remarks and explanations 1 2 4 captions (live) (level aa) also applies to en 301 549 criteria 9 1 2 4 (web) 10 1 2 4 (non web document) 11 1 2 4 (open functionality software) 11 1 2 4 (closed software) 11 8 2 (authoring tool) 12 1 2 (product docs) 12 2 4 (support docs) supports no live multimedia content is present on the website 1 2 5 audio description (prerecorded) (level aa) also applies to en 301 549 criteria 9 1 2 5 (web) 10 1 2 5 (non web document) 11 1 2 5 (open functionality software) 11 1 2 5 (closed software) 11 8 2 (authoring tool) 12 1 2 (product docs) 12 2 4 (support docs) supports no multimedia content is present on the website 1 3 4 orientation (level aa 2 1 only) also applies to en 301 549 criteria 9 1 3 4 (web) 10 1 3 4 (non web document) 11 1 3 4 (open functionality software) 11 1 3 4 (closed software) 11 8 2 (authoring tool) 12 1 2 (product docs) 12 2 4 (support docs) supports the website does not restrict its view and operation to a single display orientation 1 3 5 identify input purpose (level aa 2 1 only) also applies to en 301 549 criteria 9 1 3 5 (web) 10 1 3 5 (non web document) 11 1 3 5 (open functionality software) 11 1 3 5 (closed software) 11 8 2 (authoring tool) 12 1 2 (product docs) 12 2 4 (support docs) partially supports most of the interactive fields on the website are clearly labeled to direct the user to enter the data expected in the fields exceptions include an auto complete attribute is not provided for the email and password edit fields throughout the website 1 4 3 contrast (minimum) (level aa) also applies to en 301 549 criteria 9 1 4 3 (web) 10 1 4 3 (non web document) 11 1 4 3 (open functionality software) 11 1 4 3 (closed software) 11 8 2 (authoring tool) 12 1 2 (product docs) 12 2 4 (support docs) partially supports the website mostly adheres to minimum contrast standards exceptions include the text 'follow' fails the color contrast ratio on the hover state throughout the website the placeholder text 'email address' and 'password' fails the color contrast ratio throughout the website 1 4 4 resize text (level aa) also applies to en 301 549 criteria 9 1 4 4 (web) 10 1 4 4 (non web document) 11 1 4 4 1 (open functionality software) 11 1 4 4 2 (closed software) 11 8 2 (authoring tool) 12 1 2 (product docs) 12 2 4 (support docs) does not support zooming and scaling is disabled throughout the website’s pages 1 4 5 images of text (level aa) also applies to en 301 549 criteria 9 1 4 5 (web) 10 1 4 5 (non web document) 11 1 4 5 1 (open functionality software) 11 1 4 5 2 (closed software) – does not apply 11 8 2 (authoring tool) 12 1 2 (product docs) 12 2 4 (support docs) supports no information is conveyed to the user via an image of the text 1 4 10 reflow (level aa 2 1 only) also applies to en 301 549 criteria 9 1 4 10 (web) 10 1 4 10 (non web document) 11 1 4 10 1 (open functionality software) 11 1 4 10 2 (closed software) 11 8 2 (authoring tool) 12 1 2 (product docs) 12 2 4 (support docs) does not support at a zoom of 400%, the horizontal scroll bar appears throughout the website, along with a loss of some content 1 4 11 non text contrast (level aa 2 1 only) also applies to en 301 549 criteria 9 1 4 11 (web) 10 1 4 11 (non web document) 11 1 4 11 (open functionality software) 11 1 4 11 (closed software) 11 8 2 (authoring tool) 12 1 2 (product docs) 12 2 4 (support docs) partially supports the website user interface components mostly have a contrast ratio of at least 3 1 against adjacent color(s) exceptions include the focus indicator on the link text 'sync gradebook' fails the color contrast ratio on multiple pages the 'loading' icon fails the color contrast ratio on all the article pages 1 4 12 text spacing (level aa 2 1 only) also applies to en 301 549 criteria 9 1 4 12 (web) 10 1 4 12 (non web document) 11 1 4 12 (open functionality software) 11 1 4 12 (closed software) 11 8 2 (authoring tool) 12 1 2 (product docs) 12 2 4 (support docs) supports the website is compliant with wcag text spacing requirements 1 4 13 content on hover or focus (level aa 2 1 only) also applies to en 301 549 criteria 9 1 4 13 (web) 10 1 4 13 (non web document) 11 1 4 13 (open functionality software) 11 1 4 13 (closed software) 11 8 2 (authoring tool) 12 1 2 (product docs) 12 2 4 (support docs) partially supports most content that is triggered by hover or focus is dismissible, hoverable, and persistent exceptions include no mechanism is provided to dismiss the tooltip of image controls on all the ‘article’ pages 2 4 5 multiple ways (level aa) also applies to en 301 549 criteria 9 2 4 5 (web) 10 2 4 5 (non web document) – does not apply 11 2 4 5 (open functionality software) – does not apply 11 2 4 5 (closed software) – does not apply 11 8 2 (authoring tool) 12 1 2 (product docs) 12 2 4 (support docs) supports a proper navigation header is provided to access the different types of website pages 2 4 6 headings and labels (level aa) also applies to en 301 549 criteria 9 2 4 6 (web) 10 2 4 6 (non web document) 11 2 4 6 (open functionality software) 11 2 4 6 (closed software) 11 8 2 (authoring tool) 12 1 2 (product docs) 12 2 4 (support docs) partially supports most headings and labels on the website provide sufficient detail of the content they are describing exceptions include the 'backup and restore' heading text at level two is not descriptive enough on multiple pages 2 4 7 focus visible (level aa) also applies to en 301 549 criteria 9 2 4 7 (web) 10 2 4 7 (non web document) 11 2 4 7 (open functionality software) 11 2 4 7 (closed software) 11 8 2 (authoring tool) 12 1 2 (product docs) 12 2 4 (support docs) partially supports most elements present on the website have focus visibility exceptions include the focus indicator is not visible on the 'sign in' button across the website 3 1 2 language of parts (level aa) also applies to en 301 549 criteria 9 3 1 2 (web) 10 3 1 2 (non web document) 11 3 1 2 (open functionality software) – does not apply 11 3 1 2 (closed software) – does not apply 11 8 2 (authoring tool) 12 1 2 (product docs) 12 2 4 (support docs) supports english is the primary and only language of the website there are no phrases or sentences written in any other language, which need to be defined separately 3 2 3 consistent navigation (level aa) also applies to en 301 549 criteria 9 3 2 3 (web) 10 3 2 3 (non web document) – does not apply 11 3 2 3 (open functionality software) – does not apply 11 3 2 3 (closed software) – does not apply 11 8 2 (authoring tool) 12 1 2 (product docs) 12 2 4 (support docs) supports navigational mechanisms are repeated on the website and occur in the same relative order each time they are repeated hence, consistent navigation is provided to the user 3 2 4 consistent identification (level aa) also applies to en 301 549 criteria 9 3 2 4 (web) 10 3 2 4 (non web document) – does not apply 11 3 2 4 (open functionality software) – does not apply 11 3 2 4 (closed software) – does not apply 11 8 2 (authoring tool) 12 1 2 (product docs) 12 2 4 (support docs) supports components that provide the same functionality throughout the website can be easily identified by the user 3 3 3 error suggestion (level aa) also applies to en 301 549 criteria 9 3 3 3 (web) 10 3 3 3 (non web document) 11 3 3 3 (open functionality software) 11 3 3 3 (closed software) 11 8 2 (authoring tool) 12 1 2 (product docs) 12 2 4 (support docs) supports the provided error messages are descriptive enough to understand the error and identify the location where they occur 3 3 4 error prevention (legal, financial, data) (level aa) also applies to en 301 549 criteria 9 3 3 4 (web) 10 3 3 4 (non web document) 11 3 3 4 (open functionality software) 11 3 3 4 (closed software) 11 8 2 (authoring tool) 12 1 2 (product docs) 12 2 4 (support docs) supports there are no critical forms available where error prevention is required error suggestions are enough to fill out the form and correct the errors 4 1 3 status messages (level aa 2 1 only) also applies to en 301 549 criteria 9 4 1 3 (web) 10 4 1 3 (non web document) – does not apply 11 4 1 3 (open functionality software) – does not apply 11 4 1 3 (closed software) – does not apply 11 8 2 (authoring tool) 12 1 2 (product docs) 12 2 4 (support docs) partially supports the updated content automatically notifies the visually impaired users via a screen reader in most cases exceptions include the error message 'please enter mobile number' is not announced by the screen reader throughout the website table 3 success criteria, level aaa notes not evaluated en 301 549 report notes clause 4 functional performance statements (fps) notes criteria conformance level remarks and explanations 4 2 1 usage without vision partially supports the website is partially accessible to users without vision remarks and exceptions have been recorded in the wcag sections under the success criteria 1 1 1, 1 3 1, 1 3 2, 2 1 1, 2 4 2, 2 4 3, 2 4 4, and 4 1 2 4 2 2 usage with limited vision partially supports the website is partially accessible to users with limited vision remarks and exceptions have been recorded in the wcag sections under the success criteria 1 4 3, 1 4 4, 1 4 10, and 1 4 11 4 2 3 usage without perception of colour partially supports the website is partially accessible to users without a perception of colour remarks and exceptions have been recorded in the wcag sections under the success criteria 1 4 1, 1 4 3, and 1 4 11 4 2 4 usage without hearing supports no such auditory content is present on the website 4 2 5 usage with limited hearing supports no such auditory content is present on the website 4 2 6 usage with no or limited vocal capability supports no such functionality is present on the website 4 2 7 usage with limited manipulation or strength partially supports the website is partially accessible to users with limited manipulation or strength remarks and exceptions have been recorded in the wcag sections under the success criteria 2 1 1 and 2 4 3 4 2 8 usage with limited reach supports the criterion is not applicable 4 2 9 minimize photosensitive seizure triggers supports there is no flashing content present on the website 4 2 10 usage with limited cognition, language or learning partially supports the website is partially accessible to users with limited cognition, language, or learning remarks and exceptions have been recorded in the wcag sections under the success criteria 1 3 1, 1 3 5, 2 2 2, 2 4 4, 2 4 6, and 3 3 2 4 2 11 privacy supports the website maintains the user privacy clause 5 generic requirements notes not applicable clause 6 ict with two way voice communication notes not applicable clause 7 ict with video capabilities notes not applicable clause 8 hardware notes not applicable clause 9 web (see wcag 2 x section ) notes clause 10 non web documents notes not applicable clause 11 software notes not applicable clause 12 documentation and support services notes criteria conformance level remarks and explanations 12 1 product documentation heading cell – no response required heading cell – no response required 12 1 1 accessibility and compatibility features supports the accessibility features are described clearly on the website 12 1 2 accessible documentation see wcag 2 x section see information in wcag 2 x section 12 2 support services heading cell – no response required heading cell – no response required 12 2 2 information on accessibility and compatibility features supports adequate support service channels are provided for information on accessibility and compatibility features 12 2 3 effective communication supports adequate support service channels are provided for information on accessibility and compatibility features 12 2 4 accessible documentation see wcag 2 x section see information in wcag 2 x section clause 13 ict providing relay or emergency service access notes not applicable